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Website Disclaimer

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Website Disclaimer

Welcome to TicketsWale.

This Website Disclaimer (“Disclaimer”) applies to www.ticketswale.com (the “Website”) and governs your use of the information, content, services, offers, and other materials made available through the Website.

TicketsWale (“TicketsWale,” “we,” “us,” or “our”) operates TicketsWale as a travel and air-ticketing service that assists customers in finding and purchasing airline tickets, including discounted fares for travel between Canada and India.

By accessing or using the Website, you acknowledge and agree to the terms of this Disclaimer. If you do not agree with any part of this Disclaimer, please discontinue use of the Website.

1. COMPANY INFORMATION

Legal Entity: TicketsWale
Business/Trade Name: TicketsWale
Website: www.ticketswale.com
Business Address: 20 Sage Hill Walk NW #202, Calgary, AB T3R 1Z5, Canada
Email: support@ticketswale.com
Canada: +1 (403) 820-0008
India: +91 98888 01040

2. NATURE OF OUR SERVICES

TicketsWale provides travel-related services, including assistance with:

  • Airline ticket searches;
  • Fare quotations;
  • Discounted airfare;
  • Flight reservations;
  • Ticket issuance;
  • Ticket changes and rebooking;
  • Cancellation and refund assistance; and
  • Other travel-related customer support.

TicketsWale may act as an intermediary or ticketing agent between customers and airlines, consolidators, global distribution systems, payment providers, and other travel-service suppliers.

The airline operating the flight remains responsible for the operation of the flight and for obligations imposed on it under applicable law and its applicable conditions of carriage.

3. AIRFARE INFORMATION

Airfares displayed or communicated through the Website may change without notice.

Fare availability and pricing may depend on:

  • Airline inventory;
  • Seat availability;
  • Fare class;
  • Travel dates;
  • Passenger type;
  • Routing;
  • Currency;
  • Booking time;
  • Airline restrictions;
  • Taxes and fees; and
  • Other factors.

A fare displayed on the Website or communicated during an enquiry is not necessarily guaranteed until the applicable reservation has been successfully confirmed and the ticket has been issued.

A quotation, fare display, or price indication should not be considered a final ticket price until TicketsWale confirms the applicable booking and payment.

4. DISCOUNTED AIRFARES

TicketsWale may advertise or offer discounted airline tickets.

Discounted fares may be subject to specific restrictions, including:

  • Limited availability;
  • Specific travel dates;
  • Advance-purchase requirements;
  • Restricted fare classes;
  • Minimum or maximum stay requirements;
  • Cancellation restrictions;
  • Change penalties;
  • Non-refundable conditions;
  • Baggage restrictions; and
  • Other airline-specific conditions.

A discounted fare is not necessarily the lowest price available in every market or at every time.

Customers should review the applicable fare conditions before completing a purchase.

5. FARE AND PRICE ERRORS

Although TicketsWale makes reasonable efforts to ensure that prices and other booking information displayed on the Website are accurate, errors may occasionally occur.

An error may arise because of:

  • Airline pricing systems;
  • Global distribution systems;
  • Currency conversion;
  • Technical issues;
  • Third-party data feeds;
  • Human error;
  • Promotional pricing errors; or
  • Other circumstances outside our reasonable control.

If a material pricing or booking error occurs, TicketsWale may contact the customer before ticket issuance or, where permitted by applicable law and the relevant airline rules, take appropriate corrective action.

TicketsWale does not guarantee that every fare displayed online will remain available until the booking is completed.

6. TICKET CONFIRMATION

An enquiry, quotation, booking request, payment receipt, or preliminary confirmation does not necessarily mean that an airline ticket has been issued.

A ticket should be considered confirmed only when the customer receives the applicable final booking/ticket confirmation from TicketsWale or the airline, including the relevant ticket number or other confirmation information.

Customers should contact TicketsWale if they do not receive their final ticket confirmation after completing a transaction.

7. FLIGHT SCHEDULES AND AVAILABILITY

Flight schedules, departure times, arrival times, routes, aircraft, connections, and seat availability may change.

Airlines may change or cancel flights for operational, commercial, safety, weather, regulatory, security, or other reasons.

TicketsWale does not guarantee that:

  • A particular flight will operate as originally scheduled;
  • A particular aircraft will be used;
  • A particular seat will remain available;
  • A particular connection will remain unchanged; or
  • A particular airline schedule will remain in effect.

Customers should review airline notifications and their booking information before travelling.

8. AIRLINE RESPONSIBILITY

TicketsWale does not operate the aircraft or control airline operations.

The airline operating your flight is generally responsible for matters including:

  • Flight operation;
  • Aircraft;
  • Flight crew;
  • Departure and arrival;
  • Operational delays;
  • Flight cancellations;
  • Baggage handling;
  • Boarding;
  • Denied boarding;
  • Onboard services;
  • Safety procedures;
  • Airport operations under the airline’s control; and
  • Compliance with applicable aviation requirements.

Where applicable, passengers may have rights under Canadian air passenger protection legislation, including the Air Passenger Protection Regulations.

The Canadian Transportation Agency provides information regarding passenger rights for flights to, from, and within Canada. (otc-cta.gc.ca)

9. FLIGHT DELAYS AND CANCELLATIONS

TicketsWale does not guarantee that a flight will depart or arrive at the scheduled time.

Delays and cancellations may result from circumstances including:

  • Weather;
  • Air traffic control;
  • Mechanical issues;
  • Crew availability;
  • Airport restrictions;
  • Security issues;
  • Government requirements;
  • Natural disasters;
  • Labour disruptions;
  • Aircraft availability;
  • Operational decisions; or
  • Other circumstances.

Where a flight is delayed or cancelled, TicketsWale will provide reasonable assistance within the scope of our role as a ticketing/travel intermediary.

The airline may have separate obligations regarding rebooking, refunds, assistance, and compensation.

10. CANADIAN AIR PASSENGER PROTECTION

For applicable flights involving Canada, passengers may have rights under Canada’s Air Passenger Protection Regulations (“APPR”).

Depending on the circumstances, these rights may relate to:

  • Communication;
  • Rebooking;
  • Refunds;
  • Food and accommodation;
  • Compensation;
  • Denied boarding;
  • Baggage; and
  • Other passenger protections.

The specific rights available to a passenger depend on the circumstances of the disruption and the applicable legal framework.

Nothing in this Disclaimer is intended to exclude, restrict, or waive any mandatory passenger rights provided by applicable Canadian law.

11. TRAVEL DOCUMENTS AND VISA REQUIREMENTS

Passengers are solely responsible for ensuring that they have all documents required for their journey.

Depending on the itinerary, passengers may require:

  • A valid passport;
  • Visa;
  • Transit visa;
  • Electronic travel authorization;
  • Entry permit;
  • Residence permit;
  • Health documentation;
  • Vaccination documentation where applicable; or
  • Other government-issued documentation.

TicketsWale may provide general travel information, but such information should not be treated as legal, immigration, consular, or government advice.

Travel-document requirements can change without notice.

Passengers should verify requirements directly with the relevant government authority, embassy, consulate, immigration authority, or airline before travelling.

12. VISA AND IMMIGRATION DISCLAIMER

TicketsWale is not an immigration consultancy, law firm, embassy, consulate, or government authority.

Any information concerning visas, immigration, entry requirements, transit requirements, or travel eligibility is provided for general informational purposes only.

TicketsWale does not guarantee that:

  • A visa will be issued;
  • A visa application will be approved;
  • A passenger will be permitted to enter a country;
  • A passenger will be permitted to transit through a country;
  • A passenger will be admitted by immigration authorities; or
  • An airline will accept a passenger for travel.

The final decision regarding admission to a country rests with the relevant government or immigration authority.

13. PASSPORT AND PERSONAL INFORMATION

Passengers are responsible for ensuring that names and other passenger information provided during booking are accurate.

Names should generally match the passenger’s passport or applicable travel document.

Errors may result in:

  • Ticket correction fees;
  • Rebooking fees;
  • Additional fare differences;
  • Airline restrictions;
  • Denied boarding; or
  • Other consequences.

TicketsWale is not responsible for consequences resulting from inaccurate information supplied by a customer, except where such responsibility cannot legally be excluded.

14. BAGGAGE INFORMATION

Baggage allowances, excess-baggage fees, prohibited items, carry-on restrictions, and other baggage rules are determined by the applicable airline and fare.

Baggage allowances may differ based on:

  • Airline;
  • Route;
  • Fare class;
  • Frequent-flyer status;
  • Ticket type;
  • Aircraft;
  • Codeshare arrangements; and
  • Other factors.

Customers should verify baggage allowances with the applicable airline before travelling.

TicketsWale does not guarantee that information displayed in third-party systems will remain unchanged.

15. SEAT ASSIGNMENTS

Seat availability and seat assignments are controlled by airlines.

TicketsWale may assist with seat requests where the airline permits such requests.

A requested seat is not guaranteed unless the airline confirms the assignment.

Airlines may change seat assignments for operational, safety, aircraft, or other reasons.

16. CODESHARE AND INTERLINE FLIGHTS

A ticket may involve one or more airlines.

A marketing carrier may sell a flight that is operated by another airline.

Customers should review their itinerary carefully to determine the operating carrier for each segment.

Different airlines may have different policies regarding:

  • Baggage;
  • Check-in;
  • Seat selection;
  • Special services;
  • Boarding;
  • Schedule changes; and
  • Other operational matters.

17. THIRD-PARTY INFORMATION

Certain information displayed on the Website may be obtained from airlines, reservation systems, travel suppliers, technology providers, or other third parties.

While TicketsWale makes reasonable efforts to provide accurate information, we do not warrant that third-party information will always be:

  • Accurate;
  • Complete;
  • Current;
  • Error-free;
  • Available; or
  • Suitable for your particular circumstances.

Where appropriate, customers should verify important information directly with the applicable airline or government authority.

18. WEBSITE AVAILABILITY

TicketsWale makes reasonable efforts to keep the Website available and functioning properly.

However, we do not guarantee that the Website will:

  • Always be available;
  • Operate without interruption;
  • Be free from technical errors;
  • Be free from viruses or other harmful components;
  • Be compatible with every device or browser; or
  • Always display current information.

The Website may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, internet failures, or circumstances beyond our reasonable control.

19. NO GUARANTEE OF RESULTS

TicketsWale does not guarantee that use of the Website or our services will result in:

  • A particular airfare;
  • A specific discount;
  • A particular flight;
  • A particular seat;
  • Successful ticket issuance;
  • Visa approval;
  • Immigration approval;
  • Successful boarding;
  • Successful entry into a country; or
  • Any particular travel outcome.

Travel arrangements are subject to airline rules, government requirements, availability, and other external factors.

20. THIRD-PARTY WEBSITES AND LINKS

The Website may contain links to third-party websites, including:

  • Airline websites;
  • Government websites;
  • Airport websites;
  • Payment providers;
  • Travel suppliers;
  • Social-media websites; and
  • Other external resources.

These links are provided for convenience and informational purposes.

TicketsWale does not control or guarantee the accuracy, availability, security, privacy practices, or content of third-party websites.

Accessing a third-party website is at your own risk.

We recommend reviewing the terms and privacy policies of third-party websites before using them or providing personal information.

21. ADVERTISING AND PROMOTIONAL CONTENT

TicketsWale may display promotional content, advertisements, special offers, or links to third-party services.

Promotional offers may be subject to:

  • Limited availability;
  • Travel-date restrictions;
  • Fare restrictions;
  • Booking deadlines;
  • Airline rules;
  • Geographic restrictions;
  • Eligibility requirements; or
  • Other terms.

Unless expressly stated otherwise, promotional fares are subject to availability and may be withdrawn or changed without notice.

22. CUSTOMER REVIEWS AND TESTIMONIALS

TicketsWale may display customer reviews, testimonials, ratings, or other feedback.

Customer opinions are individual experiences and do not necessarily represent the experience of every customer.

TicketsWale does not guarantee that every customer will experience the same results, savings, service level, or travel outcome described in a testimonial.

23. FINANCIAL AND SAVINGS REPRESENTATIONS

Any statements regarding potential savings, discounts, or price comparisons are provided for informational purposes.

Actual savings may vary depending on:

  • Travel dates;
  • Airline;
  • Route;
  • Fare class;
  • Availability;
  • Taxes and fees;
  • Booking time;
  • Currency fluctuations; and
  • Other factors.

TicketsWale does not guarantee that customers will save a specific amount compared with another website, airline, agent, or booking channel.

24. CURRENCY CONVERSION

Where prices are displayed in a currency different from the currency of the underlying airline fare or transaction, currency conversions may be approximate.

Exchange rates may change.

The final amount charged to a customer may differ from an estimated converted amount because of:

  • Exchange-rate changes;
  • Payment-provider rates;
  • Bank or card-issuer fees;
  • Taxes; or
  • Other applicable charges.

25. HEALTH AND TRAVEL ADVICE

TicketsWale may provide general information concerning health-related travel requirements, vaccination requirements, travel advisories, or other health matters.

Such information is not medical advice.

Passengers should consult qualified healthcare professionals and official government or public-health sources regarding health requirements or concerns before travelling.

26. TRAVEL ADVISORIES AND SAFETY

Travel conditions can change rapidly because of:

  • Political developments;
  • Civil unrest;
  • Natural disasters;
  • Weather;
  • Health emergencies;
  • Security threats;
  • Government restrictions; or
  • Other circumstances.

TicketsWale does not guarantee the safety or suitability of any destination.

Passengers should review current travel advisories and official government information before travelling.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, TicketsWale will not be responsible for losses, damages, costs, or expenses arising from circumstances outside our reasonable control, including:

  • Airline delays or cancellations;
  • Missed connections;
  • Weather;
  • Airport closures;
  • Air traffic restrictions;
  • Government actions;
  • Immigration decisions;
  • Visa refusals;
  • Denied boarding;
  • Baggage loss or delay;
  • Changes to airline schedules;
  • Airline operational decisions;
  • Third-party service failures;
  • Website interruptions;
  • Payment-provider failures;
  • Telecommunications failures;
  • Cybersecurity incidents; or
  • Other events beyond our reasonable control.

Nothing in this Disclaimer excludes or limits liability or rights that cannot legally be excluded or limited under applicable law.

28. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Reviewing booking details before payment;
  • Providing accurate passenger information;
  • Reviewing fare restrictions;
  • Checking baggage allowances;
  • Obtaining required travel documents;
  • Confirming visa and immigration requirements;
  • Arriving at the airport in sufficient time;
  • Following airline check-in requirements;
  • Reviewing airline schedule notifications; and
  • Complying with applicable laws and airline rules.

Customers should not rely solely on information displayed on the TicketsWale Website when a current government, airline, or other official source is available.

29. NO PROFESSIONAL ADVICE

Information published on the Website is provided for general informational purposes.

Nothing on the Website constitutes:

  • Legal advice;
  • Immigration advice;
  • Financial advice;
  • Medical advice;
  • Tax advice;
  • Government advice; or
  • Professional advice of any kind.

You should obtain advice from an appropriately qualified professional or official authority where necessary.

30. PRIVACY

Your use of the Website may involve the collection and processing of personal information.

Please review the TicketsWale Privacy Policy for information regarding how we collect, use, disclose, retain, and protect personal information.

Our Privacy Policy forms part of the terms governing your use of the Website.

31. REFUNDS AND CANCELLATIONS

Refunds, cancellations, rebookings, and ticket changes are governed by the applicable airline fare rules, the circumstances of the booking, and applicable law.

For complete information regarding cancellation and refund procedures, please refer to the TicketsWale Refund, Cancellation & Returns Policy.

Nothing in this Disclaimer is intended to override mandatory refund or consumer-protection rights.

32. INTELLECTUAL PROPERTY

Unless otherwise indicated, content appearing on the Website, including:

  • Text;
  • Logos;
  • Branding;
  • Graphics;
  • Images;
  • Designs;
  • Videos;
  • Layouts;
  • Software;
  • Website elements; and
  • Other materials

may be owned by or licensed to TicketsWale and may be protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit Website content without appropriate authorization, except where permitted by applicable law.

33. FRAUDULENT OR UNAUTHORIZED USE

TicketsWale reserves the right to refuse or restrict transactions where we reasonably suspect:

  • Fraud;
  • Unauthorized payment;
  • Identity misuse;
  • False information;
  • Abuse of promotional offers;
  • Automated or malicious Website activity;
  • Attempts to manipulate fares or booking systems; or
  • Other unlawful activity.

We may cooperate with payment providers, airlines, law-enforcement agencies, regulators, and other appropriate parties when investigating suspected fraud or unlawful conduct.

34. CHANGES TO THIS DISCLAIMER

TicketsWale may update this Disclaimer from time to time.

Changes may be made to reflect:

  • Changes in our services;
  • Changes in airline practices;
  • Changes to the Website;
  • Changes in applicable law;
  • Changes in technology; or
  • Other business or operational requirements.

The latest version will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website after an updated Disclaimer is posted constitutes acceptance of the revised Disclaimer to the extent permitted by law.

35. GOVERNING LAW AND JURISDICTION

This Disclaimer shall be interpreted in accordance with the laws applicable to TicketsWale’s operations and the customer’s use of the services, subject to any mandatory consumer-protection or other legal rights that cannot be excluded.

Nothing in this Disclaimer is intended to deprive a consumer of rights that are mandatory under the laws applicable to that consumer.

Where a dispute arises, the parties will first attempt to resolve the matter in good faith through direct communication with TicketsWale.

36. SEVERABILITY

If any provision of this Disclaimer is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue in full force and effect.

37. CONTACT INFORMATION

For questions concerning this Disclaimer, our Website, or TicketsWale’s services, please contact:

TicketsWale

Business Address:
20 Sage Hill Walk NW #202
Calgary, AB T3R 1Z5
Canada

Email: support@ticketswale.com

Canada: +1 (403) 820-0008
India: +91 98888 01040

38. FINAL ACKNOWLEDGEMENT

By accessing or using www.ticketswale.com, you acknowledge that:

  • Airline fares and availability may change;
  • Airline tickets are subject to applicable fare rules;
  • Airlines control their flight operations and schedules;
  • Travel-document and visa requirements are the passenger’s responsibility;
  • Third-party suppliers may have their own terms and policies;
  • Information on the Website is provided subject to availability and change;
  • TicketsWale does not guarantee any particular travel outcome; and
  • Your use of the Website is subject to applicable law and the policies published on the Website.