Privacy Policy

TicketsWale is a travel services brand operated by MY TKT WALE. References to “TicketsWale,” “we,” “us,” or “our” in this Privacy Policy refer to MY TKT WALE operating under the TicketsWale brand.

At TicketsWale (“TicketsWale,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise handle personal information when you visit or use www.ticketswale.com (the “Website”), contact us, request a fare or quotation, make a booking, purchase an airline ticket, or otherwise interact with our services.

TicketsWale specializes in helping customers find and book discounted air tickets, particularly for travel between Canada and India. Because arranging air travel often requires us to collect information necessary for airline reservations, payment processing, customer support, immigration or travel-document requirements, and other travel-related services, we want you to understand how your information is handled.

By using the Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires consent, we will obtain the appropriate consent before collecting, using, or disclosing your personal information.

1. WHO WE ARE

TicketsWale is a travel and air-ticketing service that assists customers with airfare searches, fare quotations, reservations, ticket purchases, and related travel services.

Legal Entity: TicketsWale
Business/Trade Name: TicketsWale
Website: www.ticketswale.com
Business Address: 20 Sage Hill Walk NW #202, Calgary, AB T3R 1Z5, Canada
Email: support@ticketswale.com
India: +91 98888 01040
Canada: +1 (403) 820-0008

For privacy purposes, the organization identified above is responsible for personal information under its control, subject to applicable privacy legislation.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

The TicketsWale Website;
Online booking and enquiry forms;
Telephone calls and customer-service interactions;
Email, SMS, WhatsApp, or other communications with TicketsWale;
Travel quotations and booking requests;
Ticket purchases and payment-related transactions;
Customer accounts, where available;
Promotional campaigns and mailing lists;
Social-media interactions with TicketsWale; and
Other services or interactions that expressly refer to this Privacy Policy.

This Policy does not necessarily apply to websites, applications, airlines, payment processors, hotels, travel suppliers, or other third-party services that you may access through or in connection with TicketsWale. Those organizations may have their own privacy policies and practices.

3. WHAT IS PERSONAL INFORMATION?

For purposes of this Privacy Policy, “personal information” generally means information about an identifiable individual.

Depending on the services you request, personal information may include your:

Full name;
Date of birth;
Gender or title, where required for travel reservations;
Email address;
Telephone or mobile number;
Residential or mailing address;
Country of residence;
Passport or travel-document information;
Nationality or citizenship information where required for travel;
Frequent-flyer or loyalty-program information;
Travel itinerary and flight preferences;
Booking and ticket information;
Special service requests;
Information relating to travel companions or other passengers;
Payment and transaction information;
Customer-service communications;
IP address and device information;
Browser and operating-system information;
Website usage information;
Cookies and similar technical information; and
Any other information reasonably required to provide the requested travel service.

We only seek to collect information that is reasonably necessary for an identified and legitimate business purpose.

4. INFORMATION YOU PROVIDE TO US

We may collect personal information when you:

Submit a flight enquiry;
Request a discounted airfare or quotation;
Make or attempt to make a reservation;
Purchase an airline ticket;
Create or use an account;
Contact our customer-service team;
Subscribe to promotional communications;
Participate in a promotion, survey, or contest;
Communicate with us through email, telephone, SMS, WhatsApp, or social media;
Request a refund, cancellation, rebooking, or other ticket-related assistance;
Provide information relating to another traveller; or
Otherwise voluntarily provide information to us.

If you provide personal information about another passenger, family member, colleague, or traveller, you should ensure that you have the authority or permission to provide that information where required by applicable law.

5. INFORMATION COLLECTED AUTOMATICALLY

When you visit the Website, certain technical information may be collected automatically.

This may include:

IP address;
Approximate geographic location derived from IP address;
Browser type and version;
Device type;
Operating system;
Referring website;
Pages visited;
Time and date of visits;
Time spent on pages;
Website interactions;
Search or navigation activity on the Website;
Error and diagnostic information; and
Other technical information generated through your use of the Website.

This information helps us operate, secure, maintain, analyze, and improve the Website and our services.

6. COOKIES AND SIMILAR TECHNOLOGIES

TicketsWale may use cookies, pixels, tags, web beacons, local storage, and similar technologies.

Cookies may be used to:

Keep the Website functioning properly;
Remember preferences;
Maintain sessions;
Understand how visitors use the Website;
Improve Website performance;
Analyze traffic and usage patterns;
Detect fraud or security issues;
Measure advertising performance; and
Deliver or measure relevant marketing, where permitted by law.

Some cookies may be placed by third-party service providers that assist us with analytics, advertising, security, payment processing, or other Website functions.

You may be able to control or disable certain cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

Where applicable law requires consent for non-essential cookies or similar technologies, TicketsWale will provide an appropriate consent mechanism.

7. WHY WE COLLECT AND USE PERSONAL INFORMATION

We collect, use, and disclose personal information only for purposes that are reasonable and appropriate in the circumstances and, where required, with your consent.

Depending on your interaction with TicketsWale, we may use personal information to:

A. Provide travel services

Search for available flights;
Prepare airfare quotations;
Process reservations;
Issue airline tickets;
Confirm bookings;
Manage itineraries;
Process changes, cancellations, refunds, or rebookings;
Provide customer support; and
Communicate important information relating to your travel.

B. Process payments

We may use personal information to process payments, verify transactions, prevent fraud, issue refunds, and maintain transaction records.

Where payment processing is performed by a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and security practices.

C. Communicate with customers

We may contact you regarding:

Your enquiry;
Your quotation;
Your booking;
Flight or schedule changes;
Payment or transaction issues;
Ticketing matters;
Refunds or cancellations;
Customer-service requests;
Security matters; and
Other service-related matters.

D. Improve our Website and services

We may analyze Website usage and customer interactions to:

Improve functionality;
Understand customer preferences;
Improve fares and service offerings;
Identify technical problems;
Improve customer experience; and
Develop new services.

E. Fraud prevention and security

We may use information to detect, investigate, prevent, and respond to:

Fraudulent transactions;
Unauthorized access;
Identity misuse;
Security incidents;
Abuse of promotional offers; and
Other unlawful or unauthorized activity.

F. Legal and regulatory compliance

We may collect, use, or disclose information where reasonably necessary to:

Comply with applicable laws;
Respond to lawful requests;
Meet regulatory requirements;
Resolve disputes;
Enforce agreements;
Protect our rights and property; or
Protect the safety and security of our customers, employees, suppliers, and other individuals.

8. AIRLINE, TRAVEL SUPPLIER, AND THIRD-PARTY DISCLOSURES

Airline reservations require us to share certain passenger information with airlines, reservation systems, global distribution systems, consolidators, travel suppliers, and other parties involved in fulfilling your travel arrangements.

Depending on your booking, these parties may receive information such as:

Passenger name;
Date of birth, where required;
Contact details;
Passport or travel-document information;
Travel itinerary;
Ticket and booking information;
Special service requests; and
Other information required to complete or administer the booking.

These disclosures are necessary to provide the travel services requested by you.

Airlines and other travel suppliers may process your information under their own privacy policies and applicable laws.

9. SERVICE PROVIDERS

TicketsWale may use third-party service providers to help operate our business.

These providers may include:

Payment processors;
Booking and reservation technology providers;
Airline reservation and ticketing systems;
Global distribution systems;
Website hosting providers;
Cloud-storage providers;
Customer relationship management systems;
Email and communication providers;
Analytics providers;
Advertising and marketing providers;
Fraud-prevention and security providers;
IT support providers; and
Professional advisers such as accountants, lawyers, auditors, and consultants.

We expect service providers that handle personal information on our behalf to use appropriate safeguards and to process information only for authorized purposes.

10. INTERNATIONAL AND CROSS-BORDER DATA TRANSFERS

Because international air travel involves airlines, reservation systems, payment providers, technology providers, and other organizations located in different countries, your personal information may be processed or stored outside the province or country in which you reside.

For example, information associated with a Canada-to-India booking may be transferred to or accessed by:

Airlines operating international flights;
Airline reservation and ticketing systems;
Travel suppliers;
Payment processors;
Technology providers; and
Service providers located in Canada, India, the United States, or other countries.

Personal information transferred to another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, regulators, or government authorities in accordance with applicable law.

We take reasonable measures to protect personal information when it is transferred to or processed by third parties.

11. PAYMENT INFORMATION

When you purchase a ticket or other service, payment information may be required.

Depending on the payment method used, this may include:

Cardholder name;
Billing information;
Payment transaction details;
Partial payment-card information;
Transaction reference numbers; and
Other information required to process the payment.

Where a third-party payment processor is used, payment-card information may be collected and processed directly by that provider.

TicketsWale does not intend to retain complete payment-card information longer than reasonably necessary for legitimate business, security, legal, or transaction purposes.

[IMPORTANT: The website owner should verify this statement against its actual payment-processing setup before publishing.]

12. MARKETING AND PROMOTIONAL COMMUNICATIONS

With your consent, where required, TicketsWale may send promotional communications about:

Discounted airfares;
Canada-to-India flight deals;
Special offers;
Promotional fares;
Travel-related services;
Seasonal offers; and
Other products or services that may be relevant to you.

You can unsubscribe from promotional email communications by using the unsubscribe mechanism provided in the message.

For SMS, WhatsApp, or other electronic commercial communications, TicketsWale will follow applicable consent and unsubscribe requirements.

Canada’s Anti-Spam Legislation (“CASL”) generally requires appropriate consent for commercial electronic messages and requires qualifying commercial messages to include prescribed sender information and an unsubscribe mechanism.

You may continue to receive non-promotional service communications, such as booking confirmations, ticket information, payment notices, schedule changes, or other communications necessary to provide services you have requested.

13. YOUR CONSENT

Where required by applicable privacy law, TicketsWale will obtain meaningful consent before collecting, using, or disclosing personal information.

Your consent may be express or implied where permitted by law and depending on the circumstances.

By submitting information for a flight enquiry, reservation, purchase, or customer-service request, you consent to our collection, use, and disclosure of the information reasonably necessary to provide the requested service, subject to applicable law.

For optional purposes, such as certain marketing activities, we will provide you with an appropriate choice where required.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual, or other reasonable restrictions. Withdrawal of consent may affect our ability to provide certain services.

Canadian privacy guidance recognizes meaningful consent as an important requirement and indicates that individuals should understand what information is collected, why it is collected, and with whom it is shared.

14. INFORMATION ABOUT CHILDREN

TicketsWale’s services are intended to be used by adults and persons capable of entering into travel transactions.

However, air-ticket reservations may involve minors travelling with adults or independently. Where a booking involves a child or minor, we may collect information about that individual where necessary to complete the airline reservation or provide the requested travel service.

We do not knowingly collect information from children for unrelated marketing purposes.

15. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

Provide the requested services;
Complete or maintain business records;
Process refunds or resolve disputes;
Meet accounting and tax requirements;
Comply with legal and regulatory obligations;
Prevent fraud and maintain security;
Enforce agreements; or
Fulfill other legitimate and lawful business purposes.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.

16. SAFEGUARDING PERSONAL INFORMATION

TicketsWale takes reasonable administrative, technical, and physical safeguards designed to protect personal information against:

Loss;
Theft;
Unauthorized access;
Unauthorized disclosure;
Unauthorized copying;
Modification;
Misuse; and
Destruction.

Depending on the circumstances, safeguards may include access controls, authentication procedures, encryption, secure systems, employee confidentiality requirements, monitoring, and other security measures.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

17. DATA BREACHES AND SECURITY INCIDENTS

If TicketsWale becomes aware of a security incident involving personal information, we will assess the incident and take appropriate steps as required by applicable law.

Where legally required, we may notify affected individuals, regulators, law-enforcement authorities, service providers, or other relevant parties.

We may also take measures to contain the incident, investigate its cause, mitigate potential harm, and prevent recurrence.

18. ACCURACY OF PERSONAL INFORMATION

We rely on the information you provide to process bookings and provide travel services.

You are responsible for ensuring that information provided to TicketsWale is accurate, complete, and current.

This is particularly important for:

Passenger names;
Dates of birth;
Passport information;
Travel-document details;
Contact information; and
Travel dates.

Errors in passenger or travel-document information may result in additional charges, booking restrictions, denied boarding, or other consequences imposed by an airline or travel supplier.

If you believe information we hold about you is inaccurate, please contact us so that we can review and, where appropriate, correct it.

19. ACCESS TO YOUR PERSONAL INFORMATION

Subject to applicable law and certain exceptions, you may request access to personal information that TicketsWale holds about you.

A request may include:

The personal information we hold about you;
Information about how your personal information is being used;
Information about how your personal information has been disclosed; and
Details about the purposes for which your information was collected or used.

Canadian privacy principles provide individuals with rights to request access to their personal information and challenge its accuracy.

To make an access request, contact:

Email: support@ticketswale.com
India: +91 98888 01040
Canada: +1 (403) 820-0008

We may need to verify your identity before processing an access request.

20. CORRECTION OF PERSONAL INFORMATION

If you believe personal information held by TicketsWale is inaccurate, incomplete, or outdated, you may request that we correct it.

We will review the request and make appropriate corrections where required by applicable law.

Where appropriate, we may also communicate relevant corrections to third parties that received the information from us.

21. WITHDRAWAL OF CONSENT

Where consent is the legal basis for a particular use of your personal information, you may withdraw your consent by contacting us.

However, withdrawal of consent may not affect processing that:

Was already completed before withdrawal;
Is required by law;
Is necessary to complete a contract or transaction;
Is required for legitimate legal or security purposes; or
Is otherwise permitted without consent under applicable law.

If you withdraw consent necessary for us to provide a requested service, we may be unable to continue providing that service.

22. PRIVACY COMPLAINTS

We encourage you to contact us first if you have a concern or complaint regarding the handling of your personal information.

We will review privacy complaints and take reasonable steps to investigate and respond.

If you are not satisfied with our response, you may have the right to contact the applicable privacy regulator in your province or territory or the federal Office of the Privacy Commissioner of Canada, depending on which privacy law applies.

Canadian privacy requirements can vary by province. Alberta, British Columbia, and Quebec have substantially similar private-sector privacy legislation, while PIPEDA may continue to apply in certain circumstances, including cross-border commercial activities.

23. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links to third-party websites, including airlines, payment providers, travel suppliers, social-media platforms, or other websites.

TicketsWale is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of each third-party website before providing personal information.

24. SOCIAL MEDIA

TicketsWale may maintain accounts or profiles on third-party social-media platforms.

If you interact with us through social media, the platform may collect and process information according to its own privacy policy.

Information that you publicly post or disclose through social-media platforms may be visible to others and should not be considered private.

25. ANALYTICS AND ADVERTISING

TicketsWale may use analytics and advertising technologies to understand Website traffic, measure campaigns, improve advertising performance, and understand how users interact with our Website.

These technologies may allow third-party providers to collect information such as:

IP address;
Device information;
Browser information;
Pages visited;
Referral information;
Approximate location;
Advertising interactions; and
Website activity.

Where required, we will provide appropriate consent or controls for non-essential tracking technologies.

26. DO-NOT-TRACK AND SIMILAR SIGNALS

Some web browsers offer “Do Not Track” or similar settings.

Because there is currently no universally accepted technical standard for responding to all such signals, TicketsWale may not respond to every browser-based Do Not Track signal.

Where applicable law requires us to recognize a particular privacy preference signal, we will handle it as required by law.

27. BUSINESS TRANSFERS

If TicketsWale is involved in a merger, acquisition, financing, restructuring, sale of assets, corporate reorganization, or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable privacy laws and appropriate safeguards.

28. LEGAL DISCLOSURES

TicketsWale may disclose personal information where reasonably necessary or legally required to:

Comply with a court order, subpoena, warrant, or legal process;
Respond to a lawful government request;
Comply with applicable laws and regulations;
Protect our legal rights;
Investigate fraud or suspected unlawful activity;
Enforce contractual terms;
Protect the safety of individuals; or
Prevent or address security threats.

We will limit such disclosures to what is reasonably necessary in the circumstances or required by law.

29. NO SALE OF PERSONAL INFORMATION

TicketsWale does not intend to sell customers’ personal information as a commercial product.

We may, however, disclose information to airlines, reservation systems, payment processors, technology providers, marketing providers, professional advisers, and other service providers where reasonably necessary to operate our business or provide requested services.

Where applicable law treats a particular disclosure as a “sale,” “sharing,” or similar regulated activity, TicketsWale will comply with the applicable legal requirements.

30. PRIVACY OF TRAVEL COMPANIONS AND OTHER PASSENGERS

If you make a reservation for another person, you may provide us with that individual’s personal information.

You should ensure that you are authorized to provide such information and, where required, that the individual understands how their information will be handled.

The information may be used and disclosed for the same purposes necessary to arrange and administer the requested travel services.

31. CHANGES TO THIS PRIVACY POLICY

TicketsWale may update this Privacy Policy from time to time to reflect:

Changes to our services;
Changes to our Website;
Changes in technology;
Changes in our information practices;
Changes in legal or regulatory requirements; or
Other operational or business changes.

When we make material changes, we may provide additional notice where required by applicable law.

The revised Policy will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

32. GOVERNING PRIVACY REQUIREMENTS

TicketsWale will handle personal information in accordance with privacy laws applicable to its business activities and the individuals whose information it processes.

Depending on the circumstances, these laws may include applicable Canadian federal or provincial privacy legislation, including PIPEDA and substantially similar provincial privacy laws.

Because TicketsWale facilitates international travel and may transfer personal information across provincial or national borders, privacy requirements relating to cross-border information flows may apply.

This Privacy Policy is intended to describe our privacy practices and does not limit any rights you may have under applicable privacy legislation.

33. CONTACT US

If you have questions about this Privacy Policy, wish to make a privacy request, or have a concern about how your personal information is handled, please contact us.

Legal Entity: TicketsWale Pvt. Ltd.
Business/Trade Name: TicketsWale
Website: www.ticketswale.com
Business Address: 20 Sage Hill Walk NW #202, Calgary, AB T3R 1Z5, Canada
Email: support@ticketswale.com
India: +91 98888 01040
Canada: +1 (403) 820-0008

We will make reasonable efforts to respond to privacy enquiries and requests within the time required by applicable law.

34. ACKNOWLEDGEMENT

By using the TicketsWale Website or providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how TicketsWale may collect, use, disclose, retain, and protect your personal information.

Where applicable law requires consent, your consent will be obtained through the appropriate mechanism.