Cookies Policy

This Cookies Policy explains how TicketsWale (“TicketsWale,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit or use www.ticketswale.com (the “Website”).

TicketsWale is a travel and air-ticketing service that helps customers search for, compare, and purchase airline tickets, including discounted airfares for travel between Canada and India.

This Policy explains what cookies are, why we use them, what types of cookies may be used on the Website, how third parties may use cookies, and the choices available to you.

This Cookies Policy should be read together with our Privacy Policy, Terms & Conditions, and other policies published on the Website.

1. COMPANY INFORMATION

Legal Entity: TicketsWale
Business/Trade Name: TicketsWale
Website: www.ticketswale.com

Business Address:
20 Sage Hill Walk NW #202
Calgary, AB T3R 1Z5
Canada

Email: support@ticketswale.com

Canada: +1 (403) 820-0008
India: +91 98888 01040

2. WHAT ARE COOKIES?

Cookies are small text files or similar data files that may be placed on your computer, smartphone, tablet, or other device when you visit a website.

Cookies allow a website to recognize your browser or device and remember certain information about your visit.

Cookies can perform a variety of functions, including:

Helping a website operate correctly;
Remembering preferences;
Maintaining a user’s session;
Understanding how visitors use a website;
Improving website performance;
Measuring advertising effectiveness;
Detecting fraud and security threats; and
Providing more relevant content or advertising.

Cookies may be first-party cookies, which are placed by TicketsWale, or third-party cookies, which are placed by external service providers.

3. OTHER TRACKING TECHNOLOGIES

Cookies are not the only technology that may be used to collect information about Website activity.

Depending on the technologies implemented on the Website, TicketsWale or its service providers may also use:

Web beacons;
Tracking pixels;
Tags;
Scripts;
Software development kits (SDKs);
Local storage;
Advertising identifiers;
Device identifiers;
Conversion-tracking technologies; and
Similar technologies.

For simplicity, this Cookies Policy refers to these technologies collectively as “Cookies and Similar Technologies.”

4. WHY TICKETSWale USES COOKIES

We may use Cookies and Similar Technologies for several purposes.

These purposes may include:

A. Website functionality

Cookies may be necessary to enable important Website functions, including:

Page navigation;
Session management;
Booking forms;
Fare-search functionality;
Security features;
Customer login functionality, where available;
Shopping or booking sessions; and
Other essential Website features.

Without certain necessary cookies, parts of the Website may not function correctly.

B. Remembering preferences

Cookies may allow us to remember information such as:

Preferred language;
Currency preference;
Search preferences;
Region;
Website settings;
Previously selected options; and
Other Website preferences.

This can help provide a more convenient experience when you return to the Website.

C. Analytics and performance

We may use analytics technologies to understand how visitors interact with the Website.

This may include information such as:

Pages visited;
Time spent on pages;
Links clicked;
Search activity;
Browser type;
Device type;
Approximate location;
Referring website;
Website errors; and
General usage patterns.

Analytics information helps us understand Website performance and improve our services.

D. Security and fraud prevention

Cookies and similar technologies may be used to:

Detect suspicious activity;
Identify automated or malicious traffic;
Protect customer accounts;
Prevent fraudulent transactions;
Monitor Website security;
Detect unauthorized access; and
Protect our systems and customers.

Some security-related technologies may be necessary for the Website to function securely.

E. Advertising and marketing

Where applicable and subject to your choices and applicable law, TicketsWale may use Cookies and Similar Technologies for advertising and marketing purposes.

These technologies may help us:

Measure advertising campaigns;
Understand which advertisements generate visits;
Measure conversions;
Show relevant TicketsWale advertisements;
Limit repetitive advertising;
Understand customer interests; and
Improve the effectiveness of marketing campaigns.

The Office of the Privacy Commissioner of Canada recognizes that online behavioural advertising can involve tracking individuals’ activities across websites and over time and emphasizes the importance of knowledge and consent for such practices.

5. TYPES OF COOKIES WE MAY USE

The Website may use the following categories of cookies.

5.1 Strictly Necessary Cookies

These cookies are required for essential Website functionality.

They may be used for:

Security;
Session management;
Website navigation;
Booking functionality;
Authentication;
Load balancing;
Fraud prevention; and
Other essential functions.

Because these cookies may be necessary to provide a service you have requested, they may not always be capable of being disabled through the Website’s cookie-management controls.

5.2 Functional Cookies

Functional cookies allow the Website to remember choices and provide enhanced functionality.

Examples may include remembering:

Language;
Currency;
Region;
Search settings;
User preferences; and
Other customization choices.

Disabling these cookies may cause certain Website features to work less effectively.

5.3 Analytics Cookies

Analytics cookies help us understand how visitors use the Website.

They may allow us to determine:

How visitors arrive at the Website;
Which pages are visited;
How users navigate through the Website;
Which pages are most useful;
Where technical problems occur;
How long visitors remain on pages; and
How Website performance changes over time.

Analytics information may be collected directly by TicketsWale or through third-party analytics providers.

5.4 Advertising Cookies

Advertising cookies may be used to support online advertising activities.

Depending on the services implemented on the Website, these cookies may:

Measure advertising performance;
Record interactions with advertisements;
Attribute bookings or enquiries to advertising campaigns;
Help display relevant advertisements;
Limit the frequency of advertisements; and
Help evaluate marketing campaigns.

Advertising cookies may be placed by TicketsWale or third-party advertising partners.

5.5 Personalization Cookies

Personalization cookies may allow us to tailor elements of the Website according to your previous interactions or preferences.

For example, they may help us remember:

Previous search preferences;
Preferred language;
Currency;
Geographic region; or
Other Website settings.

5.6 Social Media Cookies

If the Website includes social-media features, embedded content, or social-sharing functionality, third-party social-media providers may place cookies or similar technologies on your device.

These providers may collect information about your interaction with their content according to their own privacy policies.

6. FIRST-PARTY AND THIRD-PARTY COOKIES

First-Party Cookies

First-party cookies are placed directly by TicketsWale or by service providers operating on our behalf.

They may be used to:

Operate the Website;
Remember preferences;
Support bookings;
Analyze Website performance; and
Maintain security.

Third-Party Cookies

Third-party cookies are placed by organizations other than TicketsWale.

Third-party providers may include providers of:

Analytics;
Advertising;
Payment processing;
Fraud prevention;
Website functionality;
Social-media functionality;
Customer-support tools; and
Other technology services.

Third-party providers may process information according to their own privacy policies and applicable laws.

7. POTENTIAL THIRD-PARTY TECHNOLOGIES

Depending on the technology currently installed on the Website, TicketsWale may use services from providers such as:

Google Analytics;
Google Ads;
Meta;
Microsoft;
Payment providers;
Booking technology providers;
Fraud-prevention providers;
Customer-support platforms; and
Other analytics, advertising, or technology providers.

Important: This list is illustrative and should be updated by TicketsWale to reflect the technologies actually installed on www.ticketswale.com.

TicketsWale should not publish a third-party provider in this list unless that provider’s cookies, pixels, SDKs, or similar technologies are actually being used on the Website.

8. WHAT INFORMATION MAY BE COLLECTED

Depending on the technology used, Cookies and Similar Technologies may collect information such as:

IP address;
Browser type;
Operating system;
Device type;
Device identifiers;
Approximate geographic location;
Pages visited;
Date and time of visits;
Referring URLs;
Links clicked;
Search activity;
Website interactions;
Advertising interactions;
Session information;
Language preferences;
Currency preferences; and
Other technical or usage information.

Cookies generally do not independently identify you by name.

However, information collected through cookies may sometimes be linked with other information that identifies an individual.

9. COOKIES AND PERSONAL INFORMATION

Some information collected through Cookies and Similar Technologies may constitute personal information under applicable privacy laws.

TicketsWale will handle personal information in accordance with its Privacy Policy and applicable privacy legislation.

The Office of the Privacy Commissioner of Canada notes that organizations should explain what information is collected through cookies, why it is collected, and with whom it may be shared.

10. CONSENT TO COOKIES

Where applicable law requires consent for the use of particular Cookies or Similar Technologies, TicketsWale will seek consent through an appropriate cookie-management mechanism.

Depending on the type of technology, users may be provided with options such as:

Accept All

Reject Non-Essential

Manage Preferences

Essential cookies may continue to operate where they are necessary to provide a service or functionality requested by the user.

For non-essential cookies, TicketsWale will provide appropriate choices where required by applicable law.

The Office of the Privacy Commissioner of Canada recommends meaningful consent for personal-information practices and specifically advises organizations using cookies or similar technologies to notify users and, where appropriate, seek express consent.

11. COOKIE PREFERENCES

Where the Website provides a cookie-preference centre, you may use it to:

Accept optional cookies;
Reject optional cookies;
Manage cookie categories;
Withdraw previously provided consent; or
Change your preferences.

Changing your cookie preferences will not necessarily delete cookies that have already been stored on your device.

You may need to delete existing cookies separately through your browser.

12. HOW TO CONTROL COOKIES THROUGH YOUR BROWSER

Most modern browsers allow users to manage cookies.

Depending on your browser, you may be able to:

Block all cookies;
Block third-party cookies;
Delete existing cookies;
Allow cookies only from selected websites;
Receive notifications when cookies are placed; or
Use private/incognito browsing modes.

Instructions vary by browser.

Common browsers include:

Google Chrome;
Microsoft Edge;
Mozilla Firefox;
Apple Safari; and
Opera.

Please refer to your browser provider’s instructions for the most current information.

13. EFFECT OF DISABLING COOKIES

If you disable or reject cookies, some features of the Website may not work correctly.

For example, disabling certain cookies may affect:

Flight searches;
Booking sessions;
Website preferences;
Login functionality;
Security features;
Payment processes;
Website navigation; or
Other interactive features.

Strictly necessary cookies may continue to operate where they are required for the Website or requested service to function.

14. ANALYTICS SERVICES

TicketsWale may use third-party analytics services to understand Website usage.

Analytics providers may use cookies and similar technologies to collect information about:

Website visits;
User interactions;
Traffic sources;
Device information;
Browser information;
Approximate location; and
Website performance.

Analytics information may be used to generate aggregated reports and improve the Website.

TicketsWale should maintain an up-to-date list of the analytics providers actually used on the Website.

15. GOOGLE ANALYTICS

If Google Analytics is installed on the Website, Google may collect information about Website usage through cookies and similar technologies.

TicketsWale may use this information to understand Website traffic, user behaviour, and Website performance.

Website operator note: If Google Analytics is not actually installed, this section should be removed or modified before publication.

If installed, TicketsWale should also review Google’s current privacy and data-processing documentation and configure Analytics in a manner consistent with applicable privacy requirements.

16. ADVERTISING AND REMARKETING

TicketsWale may use advertising and remarketing technologies to promote its services.

These technologies may allow TicketsWale or its advertising partners to:

Measure advertisements;
Understand advertising effectiveness;
Identify whether a user reached the Website through an advertisement;
Show TicketsWale advertisements on third-party websites;
Create advertising audiences; and
Measure conversions.

Where these technologies involve personal information, TicketsWale will implement appropriate consent and privacy controls as required by applicable law.

17. BEHAVIOURAL ADVERTISING

Behavioural advertising may involve collecting information about a person’s online activities over time or across websites to infer interests and deliver targeted advertising.

TicketsWale may use such technologies only where permitted by applicable law and subject to appropriate privacy choices.

The Office of the Privacy Commissioner of Canada considers online behavioural advertising involving tracking and targeting to generally involve personal information and emphasizes knowledge, consent, transparency, and meaningful user choice.

18. SOCIAL MEDIA TECHNOLOGIES

The Website may contain social-media buttons, embedded posts, videos, or other content provided by third parties.

When you interact with such content, the relevant third party may collect information about your device and Website activity.

The third party’s own privacy policy will govern its handling of that information.

Examples may include platforms such as:

Facebook;
Instagram;
YouTube;
LinkedIn; and
Other social-media services.

The actual services used by TicketsWale should be reflected in the Website’s live implementation.

19. PAYMENT AND SECURITY TECHNOLOGIES

Certain Website functions may involve third-party payment or fraud-prevention technologies.

These providers may use cookies or similar technologies to:

Secure transactions;
Detect fraudulent activity;
Verify devices;
Maintain payment sessions;
Prevent unauthorized transactions; and
Support payment processing.

These technologies may be necessary to complete a transaction securely.

20. BOOKING AND RESERVATION TECHNOLOGIES

TicketsWale may use third-party reservation, airline, global distribution system, or booking technology.

Such technologies may use cookies or similar mechanisms to:

Maintain a booking session;
Remember search parameters;
Process reservations;
Maintain transaction information;
Support ticket issuance; and
Prevent duplicate or unauthorized transactions.

The applicable third-party provider may process information according to its own privacy policy and contractual arrangements with TicketsWale.

21. COOKIE DURATION

Cookies may remain on your device for different periods.

Session Cookies

Session cookies generally remain on your device only while your browser session is active and are deleted when the session ends.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until you delete them.

The retention period may vary depending on:

The purpose of the cookie;
The provider;
Technical requirements;
User preferences; and
Applicable law.

TicketsWale should maintain an up-to-date cookie inventory identifying the actual cookies used on the Website and their respective durations.

22. COOKIE INVENTORY

The exact cookies used by TicketsWale may change as Website technologies and third-party services change.

For transparency, TicketsWale may maintain a cookie inventory containing information such as:

Cookie / Technology	Provider	Category	Purpose	Duration
[Cookie Name]	TicketsWale	Necessary	Website functionality	Session
[Cookie Name]	[Provider]	Functional	Remember preferences	[Duration]
[Cookie Name]	[Provider]	Analytics	Website analytics	[Duration]
[Cookie Name]	[Provider]	Advertising	Advertising measurement	[Duration]
[Cookie Name]	[Provider]	Security	Fraud prevention	[Duration]

Important: The table above is a template. TicketsWale should replace the placeholders with the actual cookies detected on the live Website before publication.

23. DO-NOT-TRACK SIGNALS

Some browsers provide “Do Not Track” or similar privacy settings.

There is no single universal standard for responding to all such signals.

Accordingly, TicketsWale may not respond to every browser-based Do Not Track signal.

Where applicable law requires TicketsWale to recognize a particular privacy preference signal, we will handle it as required by law.

24. CROSS-BORDER PROCESSING

Because TicketsWale provides international travel services and may use service providers located in different countries, information collected through Cookies and Similar Technologies may be processed outside Canada.

Depending on the technology used, information may be processed by service providers located in:

Canada;
The United States;
India; or
Other countries.

Information transferred to another jurisdiction may be subject to the laws of that jurisdiction.

For more information about international processing and personal-information practices, please review the TicketsWale Privacy Policy.

25. DATA SECURITY

TicketsWale takes reasonable administrative, technical, and physical measures to protect information collected through the Website.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should use appropriate security measures on their own devices and avoid providing sensitive information through unsecured or unauthorized channels.

26. CHILDREN AND COOKIES

TicketsWale’s Website is not intended to use cookies or tracking technologies to knowingly create behavioural advertising profiles of children.

Where the Website may be accessed by children in connection with travel bookings, TicketsWale will handle information in accordance with applicable privacy requirements.

The Office of the Privacy Commissioner of Canada has highlighted particular concerns regarding meaningful consent and online behavioural advertising involving children.

27. CHANGES TO OUR COOKIE PRACTICES

TicketsWale may change the Cookies and Similar Technologies used on the Website from time to time.

Changes may occur because of:

Website improvements;
New technology;
New analytics tools;
Advertising campaigns;
Security requirements;
Changes in service providers;
Legal or regulatory requirements; or
Other operational reasons.

When material changes affect the way personal information is collected or used, TicketsWale will provide additional notice or obtain consent where required by applicable law.

28. CHANGES TO THIS COOKIES POLICY

TicketsWale may update this Cookies Policy periodically.

The updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Policy periodically so that you remain informed about how Cookies and Similar Technologies are used.

29. RELATIONSHIP WITH OUR PRIVACY POLICY

This Cookies Policy explains our use of cookies and similar technologies.

Our Privacy Policy provides additional information about:

Personal information we collect;
How we use personal information;
How we disclose information;
International data transfers;
Data retention;
Security;
Privacy rights;
Access and correction requests; and
Privacy complaints.

If you have questions about the collection or use of personal information through Cookies and Similar Technologies, please review the Privacy Policy or contact us directly.

30. YOUR PRIVACY RIGHTS

Depending on the applicable privacy law and your circumstances, you may have rights relating to personal information collected through the Website.

These may include rights to:

Request access to personal information;
Request correction of inaccurate information;
Withdraw consent where consent is the applicable legal basis;
Ask questions about our privacy practices;
Make a privacy complaint; and
Exercise other rights provided by applicable law.

The Office of the Privacy Commissioner of Canada identifies access, accuracy, consent, limiting collection, safeguards, openness, and the ability to challenge compliance among the core fair-information principles under PIPEDA.

31. CONTACT US ABOUT COOKIES

If you have questions about this Cookies Policy or our use of Cookies and Similar Technologies, please contact:

TicketsWale

Business Address:
20 Sage Hill Walk NW #202
Calgary, AB T3R 1Z5
Canada

Email: support@ticketswale.com

Canada: +1 (403) 820-0008
India: +91 98888 01040

When contacting us regarding a privacy matter, please provide sufficient information for us to understand and respond to your request.

32. REGULATORY COMPLIANCE

TicketsWale intends to manage Cookies and Similar Technologies in accordance with applicable privacy and electronic-communications laws.

Depending on the circumstances, applicable requirements may include Canadian federal or provincial privacy legislation and other laws applicable to the Website and its users.

The exact consent requirements may depend on:

The type of cookie or tracking technology;
Whether it collects personal information;
The purpose of the technology;
The user’s location;
The information being collected;
The parties receiving the information; and
Applicable legislation.

Nothing in this Policy is intended to limit any rights provided by mandatory applicable law.

33. FINAL ACKNOWLEDGEMENT

By using www.ticketswale.com, you acknowledge that:

TicketsWale may use Cookies and Similar Technologies to operate and improve the Website;
Some cookies are necessary for Website functionality and security;
Optional cookies may be used for analytics, personalization, advertising, or similar purposes;
Third-party providers may place cookies or similar technologies on the Website;
You may be able to manage certain cookie preferences through the Website or your browser;
Disabling certain cookies may affect Website functionality; and
TicketsWale’s use of personal information obtained through cookies is also governed by the TicketsWale Privacy Policy.