Flight Booking Protocols

At TicketsWale, we aim to make the process of finding and booking affordable airfares between Canada and India as simple, transparent, and reliable as possible.

These Flight Booking Protocols explain the standard process followed by TicketsWale (“TicketsWale,” “we,” “us,” or “our”) when customers enquire about, reserve, purchase, modify, or cancel airline tickets through www.ticketswale.com.

These protocols are intended to help customers understand what to expect at each stage of the booking process and what information or actions may be required from them.

1. COMPANY INFORMATION

Legal Entity: TicketsWale
Business/Trade Name: TicketsWale
Website: www.ticketswale.com

Business Address:
20 Sage Hill Walk NW #202
Calgary, AB T3R 1Z5
Canada

Email: support@ticketswale.com

Canada: +1 (403) 820-0008
India: +91 98888 01040

2. OUR BOOKING PROCESS

A typical TicketsWale flight booking follows these stages:

1. Flight Enquiry
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2. Fare Search & Options
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3. Fare Quotation
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4. Passenger Information Verification
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5. Booking / Reservation
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6. Payment Authorization
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7. Ticket Issuance
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8. Final Confirmation
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9. Pre-Travel Verification

The exact process may vary depending on the airline, fare type, booking channel, payment method, and availability.

3. STEP 1 — FLIGHT ENQUIRY

Customers may contact TicketsWale through the Website, email, telephone, or other authorized communication channels to request flight options.

Customers should provide, where applicable:

Departure city and airport;
Arrival city and airport;
Preferred travel date;
Return date, if applicable;
Number of passengers;
Passenger type, such as adult, child, or infant;
Preferred cabin class;
Baggage requirements;
Preferred airlines, if any;
Flexible or fixed travel dates;
Preferred departure or arrival times; and
Any other relevant travel requirements.

Providing complete information helps us identify suitable fare options more efficiently.

4. STEP 2 — FLIGHT SEARCH AND FARE OPTIONS

TicketsWale may search available airline inventory through airline systems, reservation platforms, global distribution systems, consolidators, or other authorized sources.

Available options may vary according to:

Airline;
Route;
Travel date;
Fare class;
Seat availability;
Number of passengers;
Baggage requirements;
Connection requirements;
Currency;
Promotional inventory; and
Time of search.

A flight option shown during an enquiry is not automatically guaranteed until the applicable reservation is confirmed and the ticket is issued.

5. DISCOUNTED AIRFARES

TicketsWale may offer specially negotiated, promotional, consolidator, or otherwise discounted airfares.

Discounted fares may have additional conditions, including:

Limited availability;
Restricted travel dates;
Advance-purchase requirements;
Specific booking classes;
Minimum or maximum stay requirements;
Limited cancellation rights;
Change penalties;
Non-refundable conditions;
Baggage restrictions; or
Other airline-specific restrictions.

Customers should review the applicable conditions before authorizing payment.

6. STEP 3 — FARE QUOTATION

Once suitable flight options are identified, TicketsWale may provide a quotation.

A quotation may include:

Airline;
Flight number;
Departure and arrival airports;
Travel dates;
Departure and arrival times;
Connection details;
Cabin class;
Baggage allowance, where available;
Base fare;
Taxes and applicable charges;
Service or processing fees, where applicable; and
Total quoted price.

A quotation is generally valid only for the period expressly stated by TicketsWale.

If no validity period is stated, the fare should be considered subject to availability and change until the booking is confirmed and the ticket is issued.

7. FARE AVAILABILITY IS NOT GUARANTEED

Airline fares and seat inventory can change at any time.

A quoted fare may become unavailable before:

The customer confirms the booking;
Payment is received;
Payment is verified; or
The airline ticket is issued.

TicketsWale will make reasonable efforts to notify the customer if the quoted fare changes before ticket issuance.

Customers will generally be given the opportunity to accept the revised fare before proceeding, subject to the circumstances of the transaction and applicable law.

8. STEP 4 — PASSENGER INFORMATION

Before ticket issuance, customers must provide accurate passenger information.

Depending on the itinerary and airline, this may include:

Full legal name;
Date of birth;
Gender or title;
Nationality;
Passport information;
Passport expiry date;
Contact information;
Frequent-flyer number;
Known traveller information, where applicable; and
Other information required by the airline or applicable authorities.

9. PASSENGER NAME ACCURACY

Passenger names must be entered carefully.

Customers should ensure that the name provided during booking corresponds with the passenger’s passport or applicable travel document.

Customers should carefully verify:

Given name;
Middle name, where applicable;
Family/surname;
Spelling;
Date of birth; and
Other required passenger details.

Once a ticket is issued, correcting or changing a passenger name may be restricted or may involve airline charges.

A passenger name correction is not necessarily the same as a name change or ticket cancellation.

10. BOOKING FOR ANOTHER PERSON

If you make a booking on behalf of another passenger, you are responsible for ensuring that:

The passenger’s information is accurate;
The passenger is aware of the itinerary;
The passenger receives the ticket confirmation;
The passenger understands applicable fare conditions; and
The passenger has the necessary travel documents.

TicketsWale may communicate with the person making the booking unless the passenger or customer requests otherwise and appropriate authorization is provided.

11. CHILDREN AND INFANTS

Customers must disclose when a booking includes:

Children;
Infants;
Unaccompanied minors; or
Passengers requiring special assistance.

Airline rules regarding children and infants may vary.

Different fares, baggage allowances, documentation requirements, seating rules, and service charges may apply.

TicketsWale will provide available information based on the applicable airline’s rules.

12. STEP 5 — RESERVATION

Once the customer confirms a flight option, TicketsWale may create a reservation or booking record.

A reservation may generate a PNR (Passenger Name Record) or another booking reference.

A reservation does not necessarily mean that a ticket has been issued.

Customers should distinguish between:

Reservation / Booking: A booking record has been created.

Ticket Issuance: The airline ticket has been successfully issued and a ticket number or equivalent confirmation has been generated.

13. PAYMENT BEFORE TICKET ISSUANCE

Depending on the booking, TicketsWale may require full or partial payment before ticket issuance.

Payment must be completed within the timeframe communicated by TicketsWale.

If payment is not received or cannot be verified within the applicable deadline:

The reservation may expire;
The fare may change;
The booking may be cancelled;
The seat may be released; or
A new fare may need to be quoted.

TicketsWale is not responsible for fare increases resulting from payment delays attributable to the customer.

14. PAYMENT VERIFICATION

For security and fraud-prevention purposes, TicketsWale may verify certain transactions before issuing a ticket.

Verification may involve:

Confirmation of billing information;
Payment authorization;
Identity verification;
Confirmation of the payment method;
Additional transaction information; or
Other reasonable security checks.

If a transaction cannot be verified, TicketsWale may delay or decline ticket issuance.

15. ACCEPTED PAYMENT METHODS

Available payment methods may vary depending on:

Customer location;
Currency;
Transaction value;
Payment provider;
Booking type; and
Other operational considerations.

TicketsWale may accept payment through selected card, electronic, bank, or other payment methods made available to customers.

Third-party payment providers may have additional terms and conditions.

16. PAYMENT CONFIRMATION IS NOT ALWAYS TICKET CONFIRMATION

A payment receipt or payment authorization does not necessarily mean that the airline ticket has been issued.

Customers must wait for the official ticket confirmation from TicketsWale.

A completed ticket transaction should generally include a ticket number or other final issuance information.

If you have made a payment but have not received your ticket confirmation, contact TicketsWale immediately.

17. STEP 6 — TICKET ISSUANCE

Once:

The applicable fare is confirmed;
The required passenger information is received;
Payment has been successfully processed;
Any required verification is completed; and
The airline or booking system confirms availability,

TicketsWale may issue the airline ticket.

Ticket issuance is subject to the airline’s inventory and applicable fare rules at the time of issuance.

18. FINAL TICKET CONFIRMATION

After ticket issuance, TicketsWale will provide the customer with available booking information, which may include:

Passenger name;
PNR/booking reference;
Ticket number;
Airline;
Flight numbers;
Travel dates;
Departure and arrival information;
Cabin class;
Baggage information;
Fare conditions; and
Other applicable information.

Customers should review the confirmation immediately.

19. CUSTOMER VERIFICATION AFTER TICKET ISSUANCE

Customers should carefully verify:

Passenger name;
Date of birth;
Travel date;
Departure city;
Arrival city;
Flight numbers;
Departure time;
Arrival time;
Connecting airports;
Baggage allowance;
Cabin class;
Ticket number; and
Other itinerary information.

Any apparent error should be reported to TicketsWale as soon as possible.

20. PRE-TRAVEL VERIFICATION

Customers should verify their itinerary before travelling.

We recommend checking:

Flight status;
Departure time;
Terminal;
Check-in requirements;
Baggage allowance;
Passport validity;
Visa requirements;
Transit requirements;
Entry requirements; and
Any airline notifications.

Airline schedules can change after ticket issuance.

Customers should monitor communications from both TicketsWale and the airline.

21. AIRPORT ARRIVAL

Customers are responsible for arriving at the airport sufficiently early to complete:

Check-in;
Baggage drop-off;
Security screening;
Immigration;
Customs procedures where applicable; and
Boarding.

The applicable airline determines its check-in and boarding deadlines.

TicketsWale does not guarantee boarding where a passenger arrives after the airline’s applicable deadline.

22. TRAVEL DOCUMENTS

Passengers are responsible for obtaining all documents required for their journey.

Depending on the itinerary, these may include:

Valid passport;
Visa;
Transit visa;
Electronic travel authorization;
Residence permit;
Entry permit;
Health documentation;
Vaccination documentation, where applicable; and
Other government-required documentation.

TicketsWale may provide general information but does not guarantee visa approval, immigration clearance, or entry into any country.

Passengers should verify current requirements with the appropriate government authority, embassy, consulate, immigration authority, or airline.

23. CANADA–INDIA TRAVEL

For Canada-to-India and India-to-Canada travel, customers should carefully review:

Passport validity;
Indian entry requirements;
Canadian entry requirements;
Transit requirements;
Visa or authorization requirements;
Airline documentation requirements; and
Requirements applicable to connecting countries.

Requirements may vary depending on nationality, residency status, passport type, route, and transit location.

Customers should verify the requirements applicable to their individual circumstances before travel.

24. BAGGAGE VERIFICATION

Baggage allowances can vary significantly between airlines and fare types.

Customers should confirm:

Checked baggage allowance;
Number of permitted bags;
Weight limits;
Cabin baggage allowance;
Size restrictions;
Excess-baggage charges; and
Special baggage rules.

Where baggage information is displayed during booking, customers should treat it as subject to the applicable airline’s final rules.

25. SEAT SELECTION

Seat selection may be available depending on the airline and fare.

Some airlines may charge additional fees for:

Preferred seats;
Exit-row seats;
Extra-legroom seats;
Front-row seats; or
Other specific seating categories.

Seat requests are subject to availability and airline approval.

An airline may change a seat assignment for operational, safety, aircraft, or other reasons.

26. SPECIAL ASSISTANCE

Customers requiring special assistance should inform TicketsWale as early as possible.

This may include:

Wheelchair assistance;
Mobility assistance;
Special meals;
Medical assistance;
Unaccompanied-minor services;
Infant-related services;
Assistance for passengers with disabilities; or
Other special requirements.

Requests are subject to airline policies, advance-notice requirements, availability, and applicable regulations.

27. CODESHARE AND CONNECTING FLIGHTS

Some itineraries may include flights operated by more than one airline.

Customers should check:

Marketing carrier;
Operating carrier;
Connection time;
Airport changes;
Baggage arrangements;
Check-in requirements; and
Transit or visa requirements.

Different airlines may have different policies even when flights form part of the same itinerary.

28. FLIGHT SCHEDULE CHANGES

After ticket issuance, an airline may modify:

Departure times;
Arrival times;
Flight numbers;
Aircraft;
Routes;
Connection times; or
Airports.

TicketsWale will assist customers with eligible schedule-change options where the airline makes such options available to us.

The customer’s rights may also be governed by applicable airline rules and Canadian air passenger protection requirements.

29. FLIGHT CANCELLATIONS

If an airline cancels a flight, the available options may include:

Rebooking;
Alternative routing;
Refund;
Travel credit; or
Other remedies.

The applicable option depends on the reason for cancellation, airline policy, fare conditions, and applicable law.

For flights covered by Canada’s Air Passenger Protection Regulations, passengers may have additional rights relating to refunds, rebooking, assistance, and compensation in qualifying circumstances.

30. CUSTOMER-REQUESTED CHANGES

Customers wishing to change a ticket should contact TicketsWale before the scheduled departure time whenever possible.

Changes may involve:

Airline change fees;
Fare differences;
Taxes;
TicketsWale service or processing fees; and
Availability restrictions.

Some discounted fares may not permit changes.

31. CUSTOMER-REQUESTED CANCELLATIONS

Customers wishing to cancel a ticket should contact TicketsWale as soon as possible.

Cancellation eligibility is determined by:

Fare rules;
Airline policy;
Ticket status;
Time of cancellation;
Whether the ticket has been used;
Applicable law; and
Other applicable conditions.

Please refer to the TicketsWale Refund, Cancellation & Returns Policy for detailed information.

32. NO-SHOWS

If a passenger fails to travel without cancelling or changing the booking in accordance with the applicable rules, the airline may classify the booking as a no-show.

A no-show may cause:

Loss of ticket value;
Cancellation of remaining segments;
Rebooking restrictions;
Additional charges; or
Other penalties.

Customers should contact TicketsWale before departure if they cannot travel.

33. REFUND REQUESTS

Customers requesting refunds should provide:

Passenger name;
PNR/booking reference;
Ticket number;
Flight details;
Reason for the request; and
Any supporting information requested.

TicketsWale may need to obtain authorization from the airline before processing a refund.

Refund amounts and timelines depend on the applicable airline rules, payment method, and applicable law.

34. REFUND PROCESSING

Where a refund is approved, TicketsWale will process or facilitate the refund through the applicable payment channel.

Refunds are generally made to the original payment method, subject to airline, payment-provider, and legal requirements.

Bank or payment-provider processing times may vary after a refund has been initiated.

35. SERVICE FEES

TicketsWale may charge service, administrative, processing, or other fees for certain services.

Where applicable, these charges will be disclosed before the relevant service is completed.

Examples may include:

Booking assistance;
Ticket changes;
Cancellation processing;
Refund processing;
Rebooking;
Special requests; or
Other customer-requested services.

Airline charges and TicketsWale service fees are separate and may both apply.

36. BOOKING CANCELLATION BY TICKETSWale

TicketsWale may cancel or decline to complete a booking where:

Payment cannot be verified;
The fare is no longer available;
Fraud or unauthorized payment is suspected;
Incorrect or incomplete information has been provided;
The airline rejects the booking;
A technical error prevents ticket issuance;
The transaction violates applicable law;
The customer violates these Terms; or
Cancellation is otherwise reasonably necessary.

Where a customer has already paid, TicketsWale will address any applicable refund in accordance with the circumstances, applicable fare rules, payment procedures, and law.

37. AIRLINE OR SYSTEM ERRORS

Airline and reservation-system errors may occasionally result in:

Incorrect fare displays;
Duplicate reservations;
Incorrect availability;
Incorrect schedule information;
Ticketing failures; or
Other technical issues.

TicketsWale will make reasonable efforts to correct such issues and communicate with affected customers.

38. DUPLICATE BOOKINGS

Customers should avoid making multiple bookings for the same passenger and itinerary unless specifically advised to do so.

Duplicate reservations may be cancelled by the airline or may result in charges or restrictions.

If you believe a duplicate booking has been created, contact TicketsWale immediately.

39. GROUP BOOKINGS

Group bookings may be subject to separate:

Fare rules;
Deposit requirements;
Payment deadlines;
Cancellation rules;
Passenger-name deadlines;
Baggage conditions; and
Airline-specific requirements.

TicketsWale may provide separate terms for group bookings.

Where separate group terms are issued, those terms will apply to the extent of any inconsistency.

40. CORPORATE AND BUSINESS BOOKINGS

Corporate customers may be subject to additional booking arrangements or negotiated terms.

These may include:

Corporate fares;
Credit arrangements;
Billing procedures;
Approval processes;
Reporting;
Travel policies; and
Dedicated account support.

Where a written corporate agreement exists, that agreement may supersede these general protocols to the extent of any conflict.

41. COMMUNICATION PROTOCOL

TicketsWale may communicate with customers through:

Email;
Telephone;
SMS;
WhatsApp;
Website notifications;
Other authorized electronic channels.

Customers are responsible for providing accurate contact information and ensuring that important communications can be received.

For booking-related matters, customers should retain:

Booking confirmations;
Payment receipts;
Ticket confirmations;
Fare quotations;
Cancellation confirmations; and
Relevant correspondence.

42. URGENT TRAVEL CHANGES

If your flight is scheduled to depart within the next 24 hours and you need to make a change, cancellation, or other urgent request, contact TicketsWale by telephone as soon as possible.

Canada: +1 (403) 820-0008
India: +91 98888 01040

Email requests may not be processed immediately, particularly outside normal service hours.

43. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate information;
Reviewing the quotation;
Confirming passenger details;
Making payment on time;
Checking the issued ticket;
Obtaining travel documents;
Checking visa and transit requirements;
Reviewing baggage allowances;
Monitoring flight status;
Arriving at the airport on time; and
Complying with airline and government requirements.

44. TICKETSWale RESPONSIBILITIES

TicketsWale will make reasonable efforts to:

Provide accurate fare information;
Process bookings correctly;
Communicate relevant booking information;
Issue tickets after successful confirmation and payment;
Assist with permitted changes;
Assist with eligible refund requests;
Protect customer information in accordance with applicable privacy requirements; and
Provide reasonable customer support.

However, TicketsWale does not control airline inventory, airline operations, government decisions, airport operations, or third-party systems.

45. AIRLINE RESPONSIBILITIES

The airline operating the flight is generally responsible for:

Operating the aircraft;
Flight safety;
Flight schedules;
Boarding;
Baggage handling;
Onboard services;
Operational disruptions;
Airline-controlled delays and cancellations; and
Other obligations assigned to the airline by applicable law.

TicketsWale will assist customers where appropriate but cannot assume responsibility for matters outside our role as a ticketing intermediary.

46. CANADIAN AIR PASSENGER RIGHTS

Passengers travelling on flights covered by Canada’s Air Passenger Protection Regulations (APPR) may have specific rights relating to:

Delays;
Cancellations;
Rebooking;
Refunds;
Assistance;
Denied boarding;
Baggage; and
Compensation in qualifying circumstances.

The Canadian Transportation Agency provides information regarding passenger rights and airline obligations. (otc-cta.gc.ca)

Nothing in these Booking Protocols is intended to limit any mandatory passenger rights available under applicable law.

47. PRIVACY AND PERSONAL INFORMATION

TicketsWale collects and processes personal information necessary to provide travel and ticketing services.

This may include passenger names, contact information, travel-document information, booking details, and payment-related information.

Personal information will be handled in accordance with the TicketsWale Privacy Policy and applicable privacy legislation.

Customers should not send sensitive information through unofficial or unsecured communication channels.

48. FRAUD PREVENTION AND SECURITY

TicketsWale may conduct reasonable security checks before issuing tickets.

A booking may be delayed or cancelled if:

Payment appears unauthorized;
Identity information cannot be verified;
Fraud is suspected;
The transaction appears inconsistent with normal booking activity; or
Additional security verification is required.

TicketsWale may cooperate with airlines, payment processors, financial institutions, and law-enforcement authorities where legally permitted or required.

49. THIRD-PARTY SYSTEMS

TicketsWale may rely on third-party systems for:

Airline inventory;
Fare availability;
Reservations;
Ticket issuance;
Payment processing;
Fraud prevention;
Communication; and
Other booking-related functions.

Temporary unavailability or errors in third-party systems may affect booking availability or processing time.

50. NO GUARANTEE OF AVAILABILITY

TicketsWale does not guarantee that:

A particular fare will remain available;
A particular airline will have inventory;
A particular flight will remain available;
A requested seat will be available;
A specific baggage allowance will apply; or
A particular itinerary can be ticketed.

Availability is determined by airline inventory and other third-party systems.

51. SPECIAL FARE CONDITIONS

Certain fares may include conditions that differ significantly from standard fares.

Before purchasing such fares, customers should carefully review:

Refundability;
Cancellation penalties;
Change penalties;
No-show rules;
Baggage allowance;
Seat selection;
Ticket validity;
Travel-date restrictions;
Minimum/maximum stay; and
Other restrictions.

Once the customer authorizes the purchase, the applicable fare conditions may become binding, subject to applicable law.

52. CUSTOMER ACKNOWLEDGEMENT BEFORE PURCHASE

Before completing a ticket purchase, customers should ensure that they understand:

The total price;
The airline;
The itinerary;
The travel dates;
The passenger details;
The cabin class;
The baggage allowance;
The cancellation conditions;
The change conditions;
The refund conditions; and
Any other special restrictions.

Customers are encouraged to ask questions before authorizing payment.

53. AFTER-SALES SUPPORT

TicketsWale may provide assistance after ticket issuance for matters such as:

Schedule changes;
Rebooking;
Cancellations;
Refund requests;
Fare changes;
Airline communications;
Baggage-related guidance; and
Other ticket-related matters.

Some requests may require airline authorization and therefore cannot always be completed immediately.

54. CUSTOMER SERVICE CONTACT

For booking assistance or urgent ticket-related matters:

TicketsWale

Email: support@ticketswale.com

Canada: +1 (403) 820-0008
India: +91 98888 01040

Business Address:
20 Sage Hill Walk NW #202
Calgary, AB T3R 1Z5
Canada

Customers should include their PNR/booking reference and passenger name when contacting TicketsWale about an existing booking.

55. RELATED POLICIES

Customers should read these Booking Protocols together with the following TicketsWale policies:

Terms & Conditions
Privacy Policy
Refund, Cancellation & Returns Policy
Cookies Policy
Website Disclaimer

These policies provide additional information concerning the customer’s use of the Website and Services.

56. POLICY UPDATES

TicketsWale may update these Flight Booking Protocols from time to time to reflect:

Changes in airline procedures;
Changes in booking systems;
Changes in payment procedures;
Changes in applicable law;
Changes in our Services; or
Other operational requirements.

The latest version will be published on the Website with the applicable “Last Updated” date.

57. IMPORTANT CUSTOMER CHECKLIST

Before confirming your flight, TicketsWale recommends that you verify:

Passenger names match travel documents.
Travel dates are correct.
Departure and arrival airports are correct.
Flight times are correct.
Connecting airports and connection times are acceptable.
Cabin class is correct.
Baggage allowance is understood.
Cancellation and refund conditions are understood.
Change and rebooking conditions are understood.
Total price and applicable fees are understood.
Passport validity has been checked.
Visa and transit requirements have been checked.
Special assistance requirements have been communicated.
Contact information provided to TicketsWale is accurate.
Final ticket confirmation has been received.

58. FINAL ACKNOWLEDGEMENT

By requesting or purchasing an airline ticket through TicketsWale, you acknowledge that:

Airfares and seat availability may change until the ticket is issued.
A quotation or reservation does not necessarily constitute ticket issuance.
The customer is responsible for verifying passenger and travel information before purchase.
Airline tickets are subject to the applicable airline’s fare rules and conditions of carriage.
Airline schedules may change after ticket issuance.
Travel-document, visa, immigration, and transit requirements are the passenger’s responsibility.
Refunds and cancellations are subject to applicable fare rules, airline policies, and applicable law.
TicketsWale may need to obtain authorization from an airline or third-party supplier before processing certain requests.
Mandatory rights available under applicable Canadian law are not waived by these Booking Protocols.
Customers should retain their booking confirmation, ticket, payment receipt, and relevant communications for their records.